Returns, Refunds & Customer Support
This Refund Policy explains the conditions, process and timeframes for requesting a refund for purchases made from CONCRETE ROSE CARE LTD.
1. Refund Request Period
Customers may request a return or refund within 14 days from the date the order is received.
Refund requests submitted after this period may not be accepted unless required under applicable consumer regulations.
2. Return Conditions
Products must be returned in a suitable condition with original packaging where possible. Items should be unused, complete and suitable for resale.
Customers should contact our team before returning any product to receive further instructions.
3. Refund Request Process
To request a refund, customers should contact us with the following information:
- Order details
- Customer name and contact information
- Reason for the refund request
- Supporting information where required
Our team will review the request and provide a response within 3 business days after receiving the required information.
4. Refund Approval Time
Once a refund request has been approved, the refund will be processed within 5 business days.
5. Refund Method And Processing Time
Approved refunds will be issued using the original payment method used for the purchase.
After the refund has been processed, the time required for the funds to appear may vary depending on the customer’s financial institution and account provider.
Customers should allow up to 10 business days after refund confirmation for the amount to appear in their account.
6. Delivery Charges
Where applicable, original delivery charges may be considered according to the circumstances of the return request and applicable consumer requirements.
7. Incorrect Or Damaged Items
If you receive an incorrect item or an item with an issue, please contact us within 7 days of receiving your order.
Please provide order information and relevant details so our team can review the request and provide assistance.
8. Order Cancellation Requests
Cancellation requests should be submitted within 12 hours after placing an order.
Once an order has entered preparation or dispatch processing, cancellation may not always be possible.
9. Non-Returnable Situations
Refund requests may not be accepted where products have been used, damaged after delivery, modified, or returned without prior contact with our team.
10. Contact Information
CONCRETE ROSE CARE LTD
Email: help@concreterosetoy.store
Phone: +44 161 558 0245
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ