How We Handle Your Information
This Privacy Policy explains how CONCRETE ROSE CARE LTD collects, uses and protects information provided by customers when using our online store.
1. Information We Collect
When you browse our website, place an order or contact our team, we may collect information such as your name, contact details, delivery information, order details and messages submitted through our website.
2. How We Use Your Information
We use customer information to process orders, provide customer support, communicate regarding enquiries, maintain website functionality and improve our products and services.
3. Order Information
When you purchase products from our online store, certain information is required to complete your order, provide delivery arrangements and respond to any related questions.
4. Customer Communication
If you contact us, we may use the information provided to respond to your enquiry. We aim to reply to customer messages within 2 business days.
5. Information Protection
We take reasonable steps to protect customer information and maintain appropriate security practices when handling personal details provided through our website.
6. Information Retention
Customer information is retained only for as long as necessary for order processing, customer support, record keeping and meeting applicable business requirements. Order-related information may be stored for up to 6 years where required for business records.
7. Cookies And Website Technologies
Our website may use cookies and similar technologies to support website functions, remember preferences and understand general website activity. For more information, please review our Cookie Policy.
8. Sharing Information
We may share necessary information with trusted service providers that support website operation, order processing or delivery arrangements. Information is only shared when required to provide the requested service.
9. Your Information Rights
Customers may request information about their personal data, request corrections or ask questions regarding how their information is handled by contacting our team.
10. Changes To This Privacy Policy
We may update this Privacy Policy when our website, services or operational processes change. Updated information becomes effective immediately after being published on this page.
11. Contact Information
CONCRETE ROSE CARE LTD
Email: help@concreterosetoy.store
Phone: +44 161 558 0245
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ