Delivery Information & Order Handling
This Shipping Policy explains how CONCRETE ROSE CARE LTD processes orders, prepares products and manages delivery arrangements for purchases made through our online store.
1. Order Processing Overview
Once an order has been successfully submitted, our team reviews the order details and prepares the selected products for delivery. Order preparation includes checking product availability, confirming order information and arranging dispatch.
2. Processing Time
Orders are normally processed within 1-3 business days after confirmation. Processing time does not include the delivery period after dispatch.
During periods of increased order activity, processing times may take slightly longer. Any significant updates will be communicated where appropriate.
3. Free Delivery Service
We provide free delivery on eligible orders. Customers will see the applicable delivery arrangement during the checkout process before completing their order.
No additional delivery charge will be applied to qualifying orders.
4. Estimated Delivery Time
After an order has been processed and dispatched, delivery normally takes approximately 3-7 business days.
Delivery timeframes are estimates and may vary depending on order details, delivery conditions and circumstances outside of our direct control.
5. Order Confirmation
Customers should review their order information carefully after completing a purchase. If any details need to be corrected, please contact us within 12 hours of placing the order.
Requests received after this period may not always be possible to update if the order preparation process has already started.
6. Delivery Address Information
Customers are responsible for providing complete and accurate delivery details when placing an order.
Please check the delivery information, including address details and contact information, before confirming your purchase.
7. Order Tracking Information
Where tracking details are available, customers may receive delivery updates after the order has been dispatched.
Tracking information may require additional time to become active after dispatch confirmation.
8. Delayed Delivery
If an order has not arrived within 7 business days after dispatch, customers should contact our support team with their order details.
We will review the available information and provide assistance regarding the delivery status.
9. Failed Delivery Attempts
If delivery cannot be completed due to incorrect information, unavailable recipients or other delivery-related circumstances, customers should contact us for further assistance.
Additional arrangements may depend on the specific situation and available delivery options.
10. Product Packaging
Products are prepared using suitable packaging methods designed to help protect items during handling and transportation.
11. Damaged Or Incorrect Items
If you receive an item that appears damaged or different from your order details, please contact us within 7 days of receiving the order.
Please include relevant order information and details of the issue so our team can review your request.
12. Changes To Delivery Information
Delivery information changes should be submitted within 12 hours after order placement. Once an order has entered the preparation or dispatch stage, changes may not always be possible.
13. Circumstances Outside Our Control
Delivery schedules may occasionally be affected by circumstances outside our reasonable control, including transport interruptions, weather conditions or other external factors.
14. Contact Information
CONCRETE ROSE CARE LTD
Email: help@concreterosetoy.store
Phone: +44 161 558 0245
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ