Website Use & Shopping Terms
These Terms & Conditions explain the rules and guidelines for using the CONCRETE ROSE CARE LTD website and purchasing products through our online store.
1. About Our Website
This website is operated by CONCRETE ROSE CARE LTD. We provide lifestyle and leisure products including puzzles, sensory toys and simple desk-based activities for general consumer use.
2. Website Usage
By accessing and using our website, you agree to follow these Terms & Conditions and use the website responsibly.
Customers should provide accurate information when placing orders, creating enquiries or contacting our support team.
3. Product Information
We aim to provide accurate product descriptions, images and information on our website. Product appearance may vary slightly due to screen settings, manufacturing differences or product updates.
4. Product Availability
All products are subject to availability. If an item becomes unavailable after an order has been submitted, we will contact the customer and provide appropriate assistance.
5. Orders And Confirmation
After placing an order, customers will receive confirmation details. Customers are responsible for reviewing order information and contacting us within 12 hours if any changes are required.
An order may enter preparation processing after confirmation.
6. Prices And Payments
All product prices displayed on our website are shown in the applicable currency and may be updated when product information or business requirements change.
Customers are responsible for ensuring that the information provided during the purchase process is accurate.
7. Delivery Information
Delivery arrangements are explained in our Shipping Policy. Orders are normally processed within 1-3 business days, followed by the estimated delivery timeframe provided during the ordering process.
8. Order Changes And Cancellation
Requests to modify or cancel an order should be submitted within 12 hours after placing the order.
Once an order has entered preparation or dispatch processing, changes or cancellation requests may not always be possible.
9. Returns And Refunds
Refund and return requests are handled according to our Refund Policy. Customers should submit requests within the stated timeframes and follow the required return process.
10. Customer Responsibilities
Customers are responsible for providing correct personal information, delivery details and any required information necessary to complete their order.
11. Intellectual Property
All website content, including text, graphics, images and design elements, belongs to CONCRETE ROSE CARE LTD or is used with appropriate permission.
Website content should not be copied, reproduced or used for commercial purposes without prior permission.
12. Website Availability
We aim to keep our website available and functional. However, temporary interruptions may occur due to maintenance, technical updates or circumstances outside our reasonable control.
13. Limitation Of Responsibility
We provide website information and products in accordance with these Terms & Conditions. We are not responsible for delays or interruptions caused by circumstances outside our reasonable control.
14. Policy Updates
We may update these Terms & Conditions when website features, products or business processes change. Updated terms become effective immediately after being published on this page.
15. Contact Information
CONCRETE ROSE CARE LTD
Email: help@concreterosetoy.store
Phone: +44 161 558 0245
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ